Help Centre
Welcome to the Solana Help Centre, your space for quick answers, guidance, and support.
We’re here to make your wellness journey simple, transparent, and effortless.
🛍️ Orders & Shipping
How long will delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location. You’ll receive a tracking link once your order is shipped.
Do you offer international shipping?
Yes, Solana ships worldwide. Shipping fees and delivery times vary by region and will be shown at checkout.
Can I track my order?
Absolutely. Once shipped, you’ll receive a tracking email with real-time updates on your parcel’s journey.
My order arrived damaged — what should I do?
Please contact us within 7 days of receiving your order.
Email trysolanaofficial@gmail.com with your order number and a photo of the issue, and we’ll make it right.
💳 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unopened and unused products in their original packaging.
How do I start a return?
Email trysolanaofficial@gmail.com with your order details. Our team will guide you through the simple return process.
When will I receive my refund?
Once we’ve received and inspected your return, your refund will be processed within 10 business days to your original payment method.
💬 Need More Help?
We’re here for you. If you couldn’t find your answer, reach out to our friendly support team:
📧 trysolanaofficial@gmail.com
🕐 Monday–Friday, 9:00 AM – 6:00 PM
Thank you for choosing Solana where wellness meets simplicity.